Although some would say that manners have deteriorated in recent years, nevertheless, most of us are aware of saying “thank you” when someone does something for us. It’s a small way of expressing gratitude, even if it’s done in an obligatory or perfunctory way. However, less obvious is how “you’re welcome” has also deteriorated in recent years. In this video, Lee Brower explains that not responding genuinely with “you’re welcome” leaves a recipient feeling incomplete. In other words, the gift of gratitude is incomplete for the recipient and the giver when “you’re welcome” is not expressed fully.